Terms and Conditions

1. Scope

The following terms and conditions apply to all orders placed by consumers and businesses through our online shop.

A consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

In dealings with entrepreneurs, the following applies: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

2. Contractual partners, conclusion of contract, correction options

The purchase contract is concluded with DMG Chemie GmbH.

By placing products in the online shop, we are making a binding offer to conclude a contract for these products. You can initially place our products in your shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded by accepting our offer for the products contained in the shopping basket by clicking the "Order" button. You will receive a confirmation by email immediately after sending the order.

3. Language of the contract, storage of the contract text

The language(s) available for the conclusion of the contract: German

We will save the contract text and send you the order details and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the internet.

4. Delivery terms

4.1 Delivery area

We deliver within Germany.

4.2 Shipping costs

The Standard delivery Shipping is free for orders over €30 including VAT.

4.3 Delivery options

We ship the products to the delivery address provided in the order process.

We only deliver by post. Unfortunately, collection of goods in person is not possible.

5. Payment

5.1 Prices

The prices stated at the time of order apply. These are total prices and include statutory VAT.

5.2 Payment Methods

In our shop, you can generally use the following payment methods.

Advance payment
When you select the prepayment payment method, we will provide you with our bank details in a separate email and will deliver the goods upon receipt of payment.

Credit card
During the order process, you will provide your credit card details. Your card will be charged immediately after placing the order.

Amazon Pay
To pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg („Amazon“), you must be registered with Amazon, authenticate yourself with your login details and confirm the payment instruction. The payment transaction will be processed by Amazon Pay within one banking day of placing the order.

Amazon Pay may offer registered Amazon Pay customers, selected at its own discretion, additional payment methods in their customer account. However, we have no influence on the offering of these methods; further individually offered payment methods concern your legal relationship with Amazon Pay. You can find more information on this in your Amazon Pay account.

Apple Pay
To be able to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA („Apple“), you must use the „Safari“ browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login details and confirm the payment instruction. The payment transaction will be processed immediately after you place the order. You will receive further information during the ordering process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland („Google“), you must be registered with Google, have activated the Google Pay function, identify yourself with your login details and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. Further information will be provided during the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden („Klarna“), we offer you the following payment options. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found with the respective payment option and in the order process.

Payment on invoice via Klarna
The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice. Payment by invoice can only be used by consumers.

Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment methods within their customer account. However, we have no influence on the offering of these methods; further individually offered payment methods relate to your legal relationship with Klarna. You can find more information on this in your Klarna account.

Credit card via Klarna
During the ordering process, you will provide your credit card details. Your card will be charged immediately by Klarna after the order is placed. No address or credit check will be performed.

Direct debit via Klarna
You are granting Klarna a SEPA direct debit mandate. Klarna will inform you of the date of the account debit (so-called pre-notification). The account debit will take place after the goods have been dispatched.

Instalment purchase via Klarna
You can pay your invoice amount in up to 36 monthly instalments. Some orders may require a deposit. Due dates will be determined by Klarna's payment plan. The 'Pay in Instalments' payment method via Klarna can only be used by consumers.

Klarna can offer registered Klarna customers, selected according to its own criteria, further payment options in their customer account (e.g. interest-free instalment plans). However, we have no influence on the offering of these options. Further individually offered payment options relate to your legal relationship with Klarna. You can find further information on this in your Klarna account.

Pay now/ Instant transfer via Klarna
To pay the invoice amount via Sofort/Sofortüberweisung through Klarna, you must have a Klarna account and a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction. When paying via Sofortüberweisung, Klarna does not perform a credit check. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.

PayPal
To be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg („PayPal“), you must be registered with PayPal, authenticate yourself using your login details, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.

PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods in their customer account. However, we have no influence on the offering of these methods; further individually offered payment methods concern your legal relationship with PayPal. You can find further information on this in your PayPal account.

6. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal, as described in the cancellation policy. No voluntary right of withdrawal is granted to businesses.

7. Retention of title

The product remains our property until full payment has been received.
The following also applies to business customers: We reserve title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale – irrespective of whether the goods subject to retention of title have been combined or mixed with a new item – in the amount of the invoice sum, and we accept this assignment. You remain authorised to collect the claims; however, we may also collect the claims ourselves if you fail to meet your payment obligations. Upon your request, we shall release the security to which we are entitled to the extent that the realisable value of the security exceeds the value of the outstanding claims by more than 10 %.

8. Transport damage

For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person immediately and contact us without delay. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, it will help us to assert our own claims against the carrier or transport insurance.

For entrepreneurs, the risk of accidental loss and accidental deterioration transfers to you as soon as we have handed over the item to the carrier, freight forwarder, or other person or company appointed to carry out the shipment.

9. Guarantees and Warranties

9.1 Warranty law

Unless expressly agreed otherwise below, statutory warranty rights apply.

The following limitations and reductions of the period of limitation do not apply to claims for damages caused by us, our legal representatives or vicarious agents.

• in the event of injury to life, body or health
• in cases of wilful or grossly negligent breach of duty, as well as malice
• in the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper execution of the contract and on whose observance the contractual partner may regularly rely (cardinal obligations)
• within the scope of a warranty promise, insofar as agreed, or
• as far as the scope of application of the Product Liability Act is established.

Restrictions on entrepreneurs

As far as businesses are concerned, only our own statements and the manufacturer's product descriptions, which have been incorporated into the contract, are considered an agreement on the nature of the goods; we accept no liability for public statements made by the manufacturer or other advertising claims. For businesses, the statutory limitation period for claims based on defects in new items is one year from the passing of risk. The previous sentence does not apply to a thing which has been used in accordance with its usual purpose for a building and has caused its defectiveness.

The statutory limitation periods for the recourse claim under § 445a of the German Civil Code (BGB) remain unaffected.

Notice to Merchants

The duty to inspect and give notice of defects, as regulated in Section 377 of the German Commercial Code (HGB), applies among merchants. If you fail to give notice as required therein, the goods shall be deemed accepted, unless the defect was not apparent upon inspection. This does not apply if we have fraudulently concealed a defect.

9.2 Warranties and Customer Service

Information on any applicable additional warranties and their exact terms and conditions can be found with the product and on dedicated information pages in the online shop.

10. Liability

For claims due to damages caused by us, our legal representatives or vicarious agents, we shall always be liable without limitation.

• in the event of injury to life, limb, or health,
• in the event of wilful or grossly negligent breach of duty,
• in the case of warranty promises, where agreed, or
• as far as the scope of application of the Product Liability Act is established.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations), through slight negligence on our part, our legal representatives or vicarious agents, the liability shall be limited in amount to the damage foreseeable at the time of contracting, the occurrence of which must typically be expected.
In addition, claims for damages are excluded.

11. Dispute Resolution

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

12. Final Provisions

If you are an entrepreneur, German law applies to you, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our registered office.

If individual clauses of these General Terms and Conditions are wholly or partially invalid, the contract shall otherwise remain valid. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.