Privacy policy

The data controller is:

Dr Mathias Gressenbuch

Heiterblickstraße 42

04347 Leipzig

Email: gressenbuch@dmg-chemie.de

We are delighted about your interest in our website. The protection of your privacy is very important to us. Below, we inform you in detail about how your data is handled.

1. Access data and hosting

You can visit our websites without providing any personal details. Each time you access a webpage, the web server automatically saves a server log file, which contains details such as the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is analysed solely for the purpose of ensuring the uninterrupted operation of the site and improving our services. This serves to protect our overriding legitimate interests in a correct presentation of our services, as per Art. 6(1)(f) GDPR. All access data will be deleted at the latest seven days after the end of your visit to the site. All access data will only be processed for as long as is necessary to achieve the processing purposes mentioned above.

 Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of a processing agreement on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in the designated forms on this website will be processed on their servers. If you have questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this privacy policy.

2. Data processing for contract execution and contact

2.1 Data processing for contract fulfilment

For the purpose of contract processing (including inquiries about and processing of any existing warranty and performance deficiency claims, as well as any statutory update obligations) in accordance with Art. 6(1)(b) GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as we require the data for contract processing in these cases and cannot ship the order without this information. Which data is collected can be seen from the respective input forms.

For further information on the processing of your data, particularly on the transfer to our service providers for order, payment, and shipping processing, please refer to the following sections of this privacy policy. Once the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of tax and commercial retention periods in accordance with Art. 6(1)(c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6(1)(a) GDPR, or we reserve the right to use your data beyond that, which is legally permissible and about which we will inform you in this statement.

2.2 Customer Account

To the extent that you have given your consent for this under Art. 6 para. 1 sentence 1 lit. a GDPR by choosing to open a customer account, we will use your data for the purpose of opening the customer account and for storing your data for future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this privacy policy or via a dedicated function within the customer account. After your customer account is deleted, your data will be erased, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we will inform you in this statement.

 Contact

In the context of customer communication, we collect personal data for processing your enquiries in accordance with Article 6(1)(b) of the GDPR if you voluntarily provide it to us when contacting us (e.g. via a contact form, live chat tool or email). Mandatory fields are marked as such because, in these cases, we absolutely require the data to process your contact request. The data collected is evident from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) of the GDPR or we reserve the right to use your data for purposes beyond this, which is legally permissible and which we will inform you about in this declaration.

3. Data Processing for Dispatch Handling

For the purposes of fulfilling the contract, in accordance with Article 6(1)(1)(b) of the GDPR, we shall pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions regarding our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this data protection declaration.

 Transfer of data to shipping service providers for the purpose of shipping notification

If you have expressly consented to this during or after your order, we will pass on your email address and telephone number to the selected shipping service provider in accordance with Art. 6 (1) sentence 1 lit. a GDPR, so that they can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be withdrawn at any time by sending a message to the contact option described in this privacy policy or directly from the shipping service provider at the contact address listed below. After withdrawal, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond that, which is legally permissible and about which we will inform you in this policy. If you have any questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

4. Data processing for payment processing

When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the payment method selected, we will pass on the data necessary for processing the payment transaction to our technical service providers or to the commissioned credit institutions or to the selected payment service provider, insofar as this is required for the processing of the payment. This serves the fulfilment of the contract in accordance with Art. 6(1) sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, for example, on their own website or via a technical integration in the ordering process. The privacy policy of the respective payment service provider applies in this respect.

Depending on the selected payment method, data may be transferred to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by decision. Where data is transferred to third countries outside the EU/EEA for which the European Commission has not issued a decision on an adequate level of data protection, the cooperation is based on standard data protection clauses of the European Commission.

If you have any questions about our payment processing partners or the basis of our cooperation with them, please contact the contact option mentioned in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and the optimisation of our payment processes

Where applicable, we will provide the aforementioned service providers with further data, which they will use together with the data necessary for processing the payment for the purposes of fraud prevention and the optimisation of our payment processes (e.g. invoicing, processing disputed payments, support for accounting). In accordance with Art. 6(1)(f) GDPR, this serves to safeguard our overriding legitimate interests in our protection against fraud and efficient payment management, assessed within the framework of a balancing of interests.

4.3 Identity and credit checks when choosing Klarna payment services

Klarna Direct Debit, Purchase on account via Klarna, Klarna Instalment Purchase
If you opt for payment services from Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as Klarna), we ask for your consent pursuant to Art. 6(1) sentence 1(a) GDPR to transmit the data necessary for payment processing and identity and credit checks to Klarna. In Germany, the data in the Privacy policy used by the credit bureaus named by Klarna. Klarna uses the information received on the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may have the consequence that we can no longer offer you certain payment options. You can also revoke your consent to this use of personal data with Klarna at any time.

4.4 Identity and credit checks when selecting 'purchase on account' via PayOne

If you choose the payment method purchase on account (offered via PayOne GmbH, Lyoner Str. 9, 60528 Frankfurt a. M., Germany (hereinafter referred to as PayOne)), we request your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR that we may transmit the data necessary for processing the payment and for an identity and credit check to PayOne. In Germany, the data for identity and credit checks can be... PayOne Privacy Policy mentioned credit agencies are used. PayOne uses these received information about the statistical probability of payment default for a considered decision regarding the justification, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option stated in this privacy policy. This may result in us no longer being able to offer you certain payment options.

4.5 Identity and credit checks when selecting PayPal and Ratepay for purchase on account

If you opt for the purchase on account payment method (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we request your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR, that we may transmit the data necessary for the processing of the payment and an identity and credit check to Ratepay. In Germany, the following information can be used for the identity and credit check: Privacy Policy of Ratepay used by the mentioned credit bureaus. Ratepay uses the information obtained about the statistical probability of default for a balanced decision on the justification, execution or termination of the contractual relationship. You can withdraw your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can find additional information on data protection at PayPal here.

4.6 Payment Plan Option

If you select the instalment payment option and provide the necessary data protection consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR, personal data (first name, last name, address, email, phone number, date of birth, IP address, gender) will be transmitted along with data required for transaction processing (product, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and order time) to our partner Klarna Bank AB (publ), Postfach 900162, 90492 Nuremberg, Germany for the purpose of processing this payment method.
For the purpose of verifying the customer's identity or solvency, our partner will conduct inquiries and obtain information from publicly accessible databases and credit bureaus. The providers from whom information and, if applicable, creditworthiness information based on mathematical-statistical methods are obtained, as well as further details on the processing of your data after transmission to our partner Klarna Bank AB (publ), can be found in their privacy policy, which you can access here: https://www.klarna.com/de/datenschutz/
Klarna Bank AB (publ), our partner, uses the information received on the statistical probability of a payment default to make a balanced decision on the establishment, execution, or termination of the contractual relationship. You have the opportunity to state your position and challenge the decision by contacting our partner Klarna Bank AB (publ). Consent to data sharing, granted during the ordering process, can be revoked at any time, without stating reasons, with future effect.

5. Advertising by email

5.1 Email newsletter with registration and newsletter tracking

When you sign up for our newsletter, we use the data required for this or data separately provided by you to regularly send you our email newsletter based on your consent according to Art. 6 (1) sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a dedicated link in the newsletter. After unsubscribing, we will delete your email address from the distribution list, unless you have expressly consented to further use of your data according to Art. 6 (1) sentence 1 lit. a GDPR or we reserve the right to use your data beyond this, which is permitted by law and about which we will inform you in this declaration.

Please note that when we send out the newsletter, we will analyse your user behaviour. To do this, we will also analyse how you interact with our newsletter by measuring, storing and analysing open and click-through rates for the purpose of designing future newsletter campaigns („newsletter tracking“).

For this evaluation, the emails sent contain one-pixel technologies (e.g. so-called web beacons, tracking pixels) which are stored on our website. For the evaluations, we link in particular the following „newsletter data“

• the page from which the page was requested (so-called referrer URL),
• the date and time of the call,
• the description of the type of web browser used,
• the IP address of the requesting computer,
• the e-mail address,
• The date and time of registration and confirmation

and the one-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links contained in the newsletter can also include this ID.

If you do not wish for newsletter tracking, it is possible to unsubscribe from the newsletter at any time, as described previously.

The information will be stored for as long as you are subscribed to the newsletter.

5.2 Newsletter dispatch

The newsletter and the newsletter tracking shown above are also sent, where applicable, by our service providers as part of a processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this privacy policy.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and/or use servers in countries outside the EU and the EEA. There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. 

5.3 Sending review requests via email

Provided you have given us your express consent for this during or after your order, in accordance with Art. 6(1)(a) GDPR, we will use your e-mail address to request a review of your order via the review system we use. This consent can be withdrawn at any time by sending a message to the contact option described in this privacy policy or via a dedicated link in the review request. Once your consent has been withdrawn, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6(1)(a) GDPR or we reserve the right to use your data beyond that, which is legally permitted and about which we will inform you in this statement.

The review requests will also be sent, where applicable, by our service provider Trusted Shops SE, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops").

As part of sending review requests, we receive information about the respective status from Trusted Shops (e.g., whether the review request has been sent and whether it has arrived). This is done in accordance with Art. 6 (1) sentence 1(f) of the GDPR to fulfil our legitimate interest in receiving information about the review invitations in order to make optimisations based on this, as well as to fulfil Trusted Shops' legitimate interest in being able to offer this service.

We are jointly responsible with Trusted Shops for sending review requests and for the collection and display of review and status information.

In the context of the joint responsibility between us and Trusted Shops, please contact Trusted Shops in the first instance for data protection matters and to assert your rights. Their contact details can be found here find. Further information on data protection can be found at the following link here take. Regardless of this, you can always contact us using the contact details described in this privacy policy. If necessary, your request will be forwarded to the further controller for a response.

6. Cookies and other technologies

6.1 General Information

To make visiting our website appealing and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognise your browser on your next visit (persistent cookies). You can find the storage duration in the overview in your web browser's cookie settings.

Privacy protection for end devices

When using our online services, we use absolutely necessary technologies in order to provide the explicitly requested telemedia service. The storage of information on your end device or access to information already stored on your end device does not require consent in this regard.

For non-essential functions, the storage of information on your end device or access to information already stored on your end device requires your consent. We would like to point out that if consent is not given, parts of the website may not be usable without restriction. Any consent you have given will remain valid until you adjust or reset the respective settings on your end device.

Subsequent downstream data processing by cookies and other technologies

We use technologies that are strictly necessary for the use of certain functions on our website. These technologies collect and process your IP address, the time of your visit, device and browser information, as well as information about your use of our website. This is done within the framework of a balancing of interests, predominantly to pursue our legitimate interests in an optimised presentation of our services in accordance with Art. 6(1)(f) GDPR.

We also use technologies to fulfil legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie-Einstellungen

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

To the extent that you have consented to the use of technologies pursuant to Art. 6(1)(a) GDPR, you may withdraw your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also access the following link: https://www.cargo-professional.com/cookie-richtlinie/. If you do not accept cookies, the functionality of our website may be restricted.

6.2 Consent Management Platform (CMP)

On our website, we use a Consent Manager Platform (CMP) to inform you about the cookies and other technologies we use on our website, and to obtain, manage, and document your consent to the processing of your personal data by these technologies, where required. This is necessary under Article 6(1)(c) of the GDPR to fulfil our legal obligation under Article 7(1) of the GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. The Consent Manager Platform (CMP) used is a service provided by Complianz BV, Kalmarweg 14-5, 9723 JG, Groningen, Netherlands, which processes your data on our behalf.

After you submit your cookie declaration on our website, the web server stores the following data: IP address, device information, browser information, selected language, the website or its URL visited, the date and time of your consent declaration, and information about your consent behaviour.

In addition, the following technologies are used, which contain/contains information about your consent behaviour: Cookies

The data is stored exclusively on the end device, and no personal data is transmitted to the provider of the consent management platform (CMP). Your data will be deleted after 10 days, unless you have expressly consented to further use of your data in accordance with Art. 6(1)(a) GDPR, or if we reserve the right to use the data beyond that period, which is legally permissible and about which we will inform you in this statement.

7. Use of Cookies and Other Technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for individual technologies, this is done on the basis of your consent in accordance with Art. 6(1) sentence 1 lit. a GDPR. The data collected in this context will be deleted once the purpose has been fulfilled and the respective technology is no longer used by us. You can withdraw your consent at any time with effect for the future. Further information on your options for withdrawal can be found in the section "Cookies and other technologies". Further information, including the basis of our cooperation with the individual providers, can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.

 Use of Google Services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland („Google“) shown below. The information collected automatically about your use of our website through Google technologies is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. Unless otherwise stated for individual technologies, data processing is carried out on the basis of an agreement concluded between joint controllers for the respective technology in accordance with Art. 26 GDPR. You can find further information about data processing by Google in the Google's Privacy Policy.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and/or use servers in countries outside the EU and the EEA. There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. 

 Google Fonts

For a uniform presentation of content on our website, the script code „Google Fonts“ collects data (IP address, time of visit, device and browser information), transmits it to Google, and it is subsequently processed by Google. We have no influence over this subsequent data processing.

 YouTube Video Plugin

For the integration of third-party content, data (IP address, time of visit, device and browser information) is collected, transmitted to Google, and subsequently processed by Google via the YouTube video plugin in the enhanced data protection mode we use, only when you play a video.

8. Social Media

 Our online presence on Instagram (by Meta), YouTube, Pinterest

Provided you have given your consent to the respective social media provider under Art. 6(1)(a) GDPR for this purpose, your data will be automatically collected and stored for marketing and advertising purposes when you visit our online presences on the social media mentioned above, from which user profiles will be created using pseudonyms. These can be used to display advertisements, for example, both on and off the platforms, which are presumed to match your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media provider, as well as contact information and your rights and options for setting privacy preferences, please refer to the providers' privacy policies linked below. Should you still require assistance in this regard, you can contact us.

Instagram (by Meta) is an offer from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland („Meta Platforms Ireland“). Information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA and stored there. Data processing in the context of visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the relevant service provider is certified. A certification is in place.

Our service providers are located and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
For these countries, there is no adequacy decision from the European Commission. Our cooperation with you is based on these safeguards: standard contractual clauses from the European Commission.

YouTube is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland („Google“). The information automatically collected by Google about your use of our online presence on YouTube is typically transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and/or use servers in countries outside the EU and the EEA. There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. 

Pinterest is an offer from Pinterest Europe Ltd., Waterloo Exchange, 3rd Floor, Waterloo Road, Dublin 4, Ireland („Pinterest“). Information automatically collected by Pinterest about your use of our online presence on Pinterest is typically transferred to and stored on a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA.

Our service providers are located and/or use servers in countries outside the EU and EEA, for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are based and/or use servers in countries outside the EU and the EEA. There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on standard data protection clauses of the European Commission. 

9. Contact options and your rights

9.1 Your Rights

As a person affected, you have the following rights:

• in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us, to the extent specified therein;
• in accordance with Article 16 GDPR, the right to demand that your personal data stored by us be rectified or completed without undue delay;
• in accordance with Article 17 of the GDPR the right to request the erasure of your personal data stored by us, insofar as the further processing
  • for the exercise of the right to freedom of expression and information;
  • to fulfil a legal obligation;
  • for reasons of public interest or
  • required for the establishment, exercise or defence of legal claims;
• in accordance with Art. 18 GDPR the right to request the restriction of the processing of your personal data, insofar as
  • the accuracy of the data is disputed by you;
  • the processing is unlawful, but you refuse to have it erased;
  • should we no longer require the data, but you require it for the establishment, exercise, or defence of legal claims or
  • You have objected to the processing in accordance with Article 21 GDPR;
• in accordance with Article 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format, or to request its transfer to another controller;
• in accordance with Art. 77 GDPR the right to lodge a complaint with a supervisory authority. As a general rule, you can contact the supervisory authority at your usual place of residence or place of work, or at our company's registered office.

9.2 Contact options

For questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as withdrawal of granted consent or objection to a specific data use, please contact us directly using the contact details in our legal notice.